Privacy Policy

1. Information We Collect

At PiraltecSwap, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our book exchange services. We collect several types of information from and about our users, including:

1.1 Personal Information

We may collect the following types of personal information:

• Identity Information: Your name, username, and profile picture
• Contact Information: Email address, telephone number, and shipping address
• Financial Information: Payment details (card numbers, billing addresses) when you make purchases or exchanges
• Transaction Information: Records of books you've exchanged, purchased, or listed on our platform
• Profile Information: Your preferences, feedback, reading interests, and book reviews

1.2 Non-Personal Information

We also collect non-personal information, including:

• Technical Information: IP address, browser type, operating system, device information, and browsing actions
• Usage Information: How you use our website, which pages you visit, how long you spend on each page
• Location Information: General geographic location based on your IP address

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To facilitate book exchanges, process transactions, and deliver books to your specified address
• Account Management: To create and manage your account, authenticate your identity, and maintain your profile
• Communication: To respond to your inquiries, provide customer support, and send notifications about your exchanges or purchases
• Personalization: To personalize your experience by recommending books based on your interests and exchange history
• Service Improvement: To analyze usage patterns, troubleshoot technical issues, and enhance the functionality of our platform
• Marketing: To inform you about new features, promotions, or special events (with your consent)
• Security: To protect our services, users, and business from fraudulent activity and unauthorized access

We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

3. Data Sharing and Disclosure

We may share your information with the following parties:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, shipping, and web hosting
• Business Partners: Trusted partners who help us deliver our services or who collaborate with us on promotions
• Other Users: Limited information (such as your username and general location) may be visible to other members when you participate in the exchange program
• Legal Authorities: We may disclose information if required by law, court order, or governmental regulation
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

4. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access: You have the right to request copies of your personal information
• Rectification: You can request that we correct any information you believe is inaccurate or incomplete
• Erasure: You can request that we delete your personal information in certain circumstances
• Restriction: You can request that we restrict the processing of your personal information
• Data Portability: You can request the transfer of your information to another organization or directly to you
• Objection: You can object to our processing of your personal information in certain circumstances

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Employee training on data protection and security practices

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information and whether we can achieve those purposes through other means
• Applicable legal requirements

In some circumstances, we may anonymize your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you.

7. Cookie Policy

Cookies are small text files that are placed on your device when you visit our website. We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.

7.1 Types of Cookies We Use

• Essential Cookies: These are necessary for the website to function properly and cannot be switched off in our systems
• Performance Cookies: These help us understand how visitors interact with our website by collecting and reporting information anonymously
• Functional Cookies: These enable the website to provide enhanced functionality and personalization
• Targeting Cookies: These may be set through our site by our advertising partners to build a profile of your interests

7.2 Managing Cookies

You can control and manage cookies in various ways. Most web browsers allow you to manage your cookie preferences. You can:

• Delete cookies from your device
• Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
• Set your browser to notify you when you receive a cookie

Please note that if you choose to block or delete cookies, you may not be able to access certain areas or features of our website, and some services may not function properly.

7.3 Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages. We use third-party services for analytics, advertising, and social media integration. These third parties may use cookies, web beacons, and similar technologies to collect information about your use of our website and other websites.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information without parental consent, please contact us, and we will take steps to remove the information and terminate the child's account.

9. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. We have implemented appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including standard contractual clauses approved by the European Commission.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

PiraltecSwap Ltd.

704 Walker Gardens

East Damien LS2 9ND

United Kingdom

Email: privacy@piraltecswap.com

Phone: +44 6216 617102

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.